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[Consulting] Frequently asked questions

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 Author| Post time 2016-11-5 18:19:35 | Show all posts
15.I can't get a signal
Most signal errors have something to do with your SIM card or network coverage.
Make sure the SIM Card is inseted correctly, In your device if you're not getting a signal at all, make sure your card is in the right direction. While NanoSIM to MicroSIM adaptors usually work, some adapters may get stuck in the SIM slot or cause damage to the motherboard. We recommend that you get a new MicroSIM card for your device – they are usually free or very inexpensive from your mobile operator.
If you're connected, while 2G and 3G networks are usually available, LTE connectivity can often be weaker depending on your area. Make sure that your SIM card's contacts are clean, and if you're using an adapter, it must not move around once placed on the SIM tray.
Confirm APN settings with your network provider to avoid no network/low network issues.

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 Author| Post time 2016-11-5 18:20:02 | Show all posts
16.How do I locate my IMEI number?

Please input: *#06#  on dialing interface.

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 Author| Post time 2016-11-5 18:20:33 | Show all posts
17.People cannot hear me during calls
Please make sure that your main microphone is not blocked by dust particles.
Confirm whether your device’s software is up-to-date.
If you have the same issue with third-party applications, try using another SIM card.


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 Author| Post time 2016-11-5 18:20:48 | Show all posts
18.My device experiences random reboots


Confirm whether the issue is related with a specific application. If you are experiencing problems with a single app, uninstall and reinstall that app.
Make sure that your device is up-to-date. If the issue persists, please back up your device and perform a hard reset.

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 Author| Post time 2016-11-5 18:21:32 | Show all posts
19.How do I backup data before remote sessions?

You may sync your Google account to backup Apps data, wifi settings, pictures and contacts. Also, be sure to have "auto sync" and "backup data" enabled in your settings. For music, video or other files please copy the files to either a computer or a hard drive via the USB cable.

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 Author| Post time 2016-11-5 18:21:56 | Show all posts
20.Is it normal for my device to overheat while watching movies or playing games?

Device may produce varying levels of heat depending on usage.
We have seen temperatures soar while running games and third party applications running in the background. However, we assure you that our devices and hardware have been tested for quality; so rest assured friends, there is nothing to worry about.
Please contact customer support if you have any questions or need help.
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