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[Consulting] Frequently asked questions

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Post time 2016-9-6 17:54:44 | Show all posts |Read mode

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Edited by Jackie at 2016-9-7 10:54

It is a post beset by all the usual Ulefone Vienna problems.
1. How to update Ulefone Vienna to the latest version
2.IMEI number lost.
3.Cannot use the Cellular data.
4.How to put Sim card and SD card.
5.How to have a Factory Data Reset.
6.Your phone cannot connect to the computer.
7. Display/Screen is broken.
8.Buy a new battery.
9.Where to check CE report and SAR value.



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 Author| Post time 2016-9-6 18:07:46 | Show all posts
1. How to update Ulefone Vienna to the latest version

You can go to settings——>about the phone——>wireless update   to check whether your phone could receive a latest update, if it fails to receive the latest firmware or something goes wrong during the OTA update, I suggest you to follow this link:  http://ulefone.com/download/vienna.html    to upgrade by USB flash.

If you find the text guidance hard to follow, there is also an intuitive video guidance: https://www.youtube.com/watch?v=TPgAvtYGJXA(windows 7)  or https://www.youtube.com/watch?v=-Mwo1krM3PU (windows 10)   

You can also use SP Flashtool to help you with the update.

You can find some Flash Tools from Android MTK : https://androidmtk.com/smart-phone-flash-tool   

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 Author| Post time 2016-9-6 18:08:38 | Show all posts
2.IMEI number lost.

You can follow the guidance here: https://onedrive.live.com/redir? ... p;ithint=file%2crar  to rewrite the IMEI number.

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 Author| Post time 2016-9-6 18:09:31 | Show all posts
3.Cannot use the Cellular data.
Please contact the carrier and ask for what their frequency bands are. And you'll know if their frequency bands are included in the following, which Ulefone Vienna is compatible with.

GSM: 850/900/1800/1900 (band5,band8,band3,band2)
WCDMA: 900/2100 (band8,band1)
FDD-LTE: 800/900/1800/2100/2600 (band20,band8,band3,band1,band7)
TDD-LTE: 2300 (Band40)

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 Author| Post time 2016-9-6 18:11:57 | Show all posts
4.How to put Sim card and SD card.

The cards could be placed on the card slot, which is on the left side of the phone, You can use a pin insert into the little hole to get the slot out.

Put cards the way as the pictures attached below.

P.S. The one that needs placed vertically is SD card. And the phone could only put two cards, either 1Sim card + 1SD card or 2 Sim cards.
1).jpg
Catch01CB(08-30-(08-31-11-44-39).jpg

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 Author| Post time 2016-9-6 18:12:11 | Show all posts
5.How to have a Factory Data Reset

You can follow this video https://www.youtube.com/watch?v=wfwOBF_3uWU  to reset your phone to factory data.

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 Author| Post time 2016-9-6 18:13:29 | Show all posts
6.Your phone cannot connect to the computer:

1. Here is the link for you to download the driver you need: http://ulefone.com/download/vienna.html
2.Please follow the guidance in this video: https://youtu.be/1j_-tqBw0kM
3.Please follow the steps below:  
1.jpg
2.jpg
3.jpg
4.jpg

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 Author| Post time 2016-9-6 18:14:51 | Show all posts
7. Display/Screen is broken

You can buy the screen assembly from etotalk: http://www.etotalk.com/ulefone-p ... n-black_p12080.html And here is a teardown video which may help: Paris: https://www.youtube.com/watch?v=MmYv98M5Z6o

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 Author| Post time 2016-9-6 18:15:56 | Show all posts
8.Buy a new battery

You can buy the battery from our retail partner Etotalk:http://www.etotalk.com/ulefone-paris-battery_p12296.html

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Post time 2016-9-7 10:53:37 | Show all posts
If you need the Ulefone Vienna CE report for custom clearance or any other legal purposes, you can download the PDF files from this link: https://1drv.ms/u/s!AuHR1GdiQ1b2gVkPdhcMrwC-PpIQ

Of all the issues involved in CE report, max SAR value is the most frequently asked. And here it is:

0.637 W/Kg 10g Head Tissue
0.955 W/Kg 10g Body Tissue

Of course you can find the above information from the specific test report, which, however, is freak long.
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