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[Discussion] Metal /Mobile anti theft function

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Post time 2016-9-10 18:09:11 | Show all posts |Read mode

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I set the mobile anti theft function in Security on my new Metal and now cannot access this function because the phone will not accept the PIN. I have carried out the inbuilt factory reset and hard reset as advised by Ulefone but the mobile anti theft is still on and I am still unable to access it.
While I can still use the hand set normaly and I do not notice any problem related to the mobile anti theft being switch on, I do worry that I may not be able to access the hand set if I change the SIM or at some other time.

Can any one offer advise how to over come this situation.

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Post time 2016-9-11 01:18:52 From the mobile phone | Show all posts
Edited by zgfg at 2016-9-10 18:31

Hopefully, flashing the firmware will delete all settings. But don't you remember the PIN or wha? Did you maybe set a long PIN, whereas the phone now accepts only four digits (I've heard for such a bug on another phone make/model)

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 Author| Post time 2016-9-11 22:59:33 | Show all posts
Thanks for your reply. I can't really remember setting any PIN but if I did it would have been the regular one I use all the time, I know this is foolish but I am lazy and like easy access to my phone.
I think what has happened is, I set the anti theft facility and sent the details to my wife's mobile but didn't check the generated message. Later I had battery drain issues which I cured by a factory reset via the menu in  back up and reset, this action has locked me out of access to the mobile anti theft facility as it was switched on when I reset. When I did check the message sent to the wife's mobile, all that is contained is the key actions to disable my mobile if it is stolen. Now I can't switch anti theft off.
While this is not really a problem as the mobile works all the same any way, I don't need to worry.
You are probably correct, flashing should fix the problem, but this is extreme measures that could brick my mobile if I don't do it right, therefore I will now wait until Ulefone bring out the Android 7 upgrade OTA then this should sort out my mistake for me. Thanks again
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