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[Discussion] No Sound in Ear-piece during Call

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Post time 2016-11-11 11:16:33 | Show all posts |Read mode

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Hi,
Just received the phone today but there is no sound in ear-piece but speaker and headfree cable gives the normal sound. Now I can't hear the call , call hear the caller, no sound in ear-piece.
Can anyone suggest how to fix it without returning it to seller ?

Thanks
Pash

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Post time 2016-11-11 16:39:29 | Show all posts

Spelling!

Edited by Jocke.Sve at 2016-11-11 10:00

You could always do a "Caroline" (is she a bot??):
Hello,
Please have a factory data reset.

[Please don't do that!!]

But seriously;
  - Have You checked the volume level when head-set attached?
  - Same result with different head-sets?
  - Does it work while listening to music?

----
..//Jocke.Sve

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Post time 2016-11-11 19:12:57 | Show all posts
Inspect/increase your earpiece volume settings by MTK Engineering Tools, see similar instructions for speakerphone/headsets:
Posts 7-11 in http://forum.ulefone.com/thread-363-1-2.html

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 Author| Post time 2016-11-12 04:05:50 | Show all posts
Done Following before posting message here:

1. Factory reset
2. Done Wireless update to latest software
3. Factory reset (to clear old cache just in case)
4. Installed software "SoundAbout" but it didnt' work.
5. Yes, volume level of internal ear-piece works while call connected but there is no sound while making call in top internal  ear-piece speaker.
6. External Speakers works well while listening to music
7. Just tried different headphones, and headphones works well , only problem in the internal ear-piece

Will try MTK Engineering Tools and update you.
Thank you all.
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