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[Consulting] System Software Update Loop

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Post time 2017-1-29 04:04:24 | Show all posts |Read mode

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I am a new owner of a Ulefone Metal and whole configuring my new phone i got the message that there is a system update availiable for me, which i started. After downloading the software i installation process seems to stuck. I see the Android robot and the message "installing system update" but after 1 or 2  minutes the installation starts again ... it seems to loop.

i did a Power On / Volume Up Tap and it seems that the process as problems unpacking the software. I googled for that and it seems to be a known bug, most people suggest to wipe/clear the cache and start to update again.

My problem is i can not stop the installting process, i can not get into the recovery menu. Pushing the Power On Button forces the phone to reboot, but when i push Power On and Volume Up during the startup process, i did not get the recovery menu, only the update process starts again.

Has anyone any suggestions what i can do?

Thanks for your help
Tom

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Post time 2017-1-29 05:42:24 From the mobile phone | Show all posts
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