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[Discussion] SIM card not recognized

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Post time 2017-4-7 15:57:08 | Show all posts |Read mode

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A few days ago I received a replacement phone Ulefone Armor (first one has a problem with GPS and power button).
After few hours of usage it stop working no sim cards inserted (If you look at attached picture it's seems that GSM baseband module has failed - unknown GSM Baseband version). Sim card (I have a few SIM card, none of them works not on SIM1 port or SIM2 port) are not recognized any more (they can't be enabled/disabled they are grayed out). I attach a screen shots from that device (BTW there are no EMEI numbers ...). Could you please help...
Screenshot_20160101-000104.png Screenshot_20170405-002347.png Screenshot_20170405-002340.png Screenshot_20160101-112930.png






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Post time 2017-4-7 18:43:34 | Show all posts
Ulefone's @Caroline will advise to Hard Reset - it may help in your case, but why it happened?

Where from did you get the replacement - if it was from an online seller, it might gave you a 'refurbished' phone that somebody else returned because of not-working GSM baseband - and they will give your phone with refurbished broken Power button to just another user ;(

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 Author| Post time 2017-4-7 19:57:39 | Show all posts
zgfg replied at 2017-4-7 18:43
Ulefone's @Caroline will advise to Hard Reset - it may help in your case, but why it happened?

Wher ...

Yes it was from online seller ... I already try to hard reset and its not helped!!!

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Post time 2017-7-11 22:58:22 | Show all posts
Edited by rodrifarrop at 2017-7-12 08:08

I just purchased 2 Ulefone Armor phones.
One of them working perfectly.
The other does not work the SIM CARD.
I already tried hard reset, and also other SIM CARD, but nothing solved.
I'm from Brazil, I bought the phone on the internet.

I sent the seller a question about how to solve this problem, and I also contacted Ulefone by email:
Service@ulefone.com.

If anyone can help, I appreciate it.

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Post time 2017-9-1 04:34:02 From the mobile phone | Show all posts
I'm not sure if this is related to my issue but when I start the phone while charging, it fails to recognize sim card. I simply unplug and restart and it recognizes sim.
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