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[Consulting] Frequently asked questions

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 Author| Post time 2016-11-5 18:16:54 | Show all posts
10.My device's battery drains very quickly

Clear any unused applications that are running in the background.
Check if your device software is up to date. Please note that the latest Android system version with high performance and advanced features, it may not have with same battery backup compared to old versions, but it will be optimized for future updates (battery backup may differ based on usage)


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 Author| Post time 2016-11-5 18:17:23 | Show all posts
11.I'm not getting an internet connection from my second SIM card

Please note that if you have two SIM cards inserted in your device, only one will connect to a 3G/4G network. The other SIM card will only be able to make phone calls and send and receive text messages. If the SIM card cannot be detected, please try switching the SIM card from SIM slot 1 to SIM slot 2. Please configure the APN setting with the network provider or try a different SIM card.

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 Author| Post time 2016-11-5 18:17:50 | Show all posts
12.My charger doesn't work and my device won't charge properly
Please make sure the charger/cable is properly connected to the outlet and the device. Try a different charger/cable or power source if possible. If the issue persists, please contact our support team.
Please note that long term use of a third-party charger may damage the device and could void your warranty.

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 Author| Post time 2016-11-5 18:18:31 | Show all posts
13.My fingerprint scanner isn't working and doesn't respond when touched
Please register all sides of your finger while adding your fingerprint. Make sure there is no liquid or other material between the sensor and finger when trying to unlock the device. Wipe the scanner with a clean cloth regularly.
Try pressing firmly and, if that doesn’t work, try pressing very lightly. Press the power button for 10-15 seconds to restart the device. Try the fingerprint scanner again when your phone turns back on.
Make sure your device is up-to-date. Delete all the fingerprints and register them again.

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 Author| Post time 2016-11-5 18:18:59 | Show all posts
14.Where do I find a manual?

Common manual: https://1drv.ms/b/s!AuHR1GdiQ1b2gVvREkupitro-F46   There is no detailed manual presently. Please go through the settings and the pull-down toggle and then you'll know what you can do with your phone.
If there is specific question, please feel free to ask me through email.

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 Author| Post time 2016-11-5 18:19:33 | Show all posts
15.I can't get a signal
Most signal errors have something to do with your SIM card or network coverage.
Make sure the SIM Card is inseted correctly, In your device if you're not getting a signal at all, make sure your card is in the right direction. While NanoSIM to MicroSIM adaptors usually work, some adapters may get stuck in the SIM slot or cause damage to the motherboard. We recommend that you get a new MicroSIM card for your device – they are usually free or very inexpensive from your mobile operator.
If you're connected, while 2G and 3G networks are usually available, LTE connectivity can often be weaker depending on your area. Make sure that your SIM card's contacts are clean, and if you're using an adapter, it must not move around once placed on the SIM tray.
Confirm APN settings with your network provider to avoid no network/low network issues.

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 Author| Post time 2016-11-5 18:19:34 | Show all posts
15.I can't get a signal
Most signal errors have something to do with your SIM card or network coverage.
Make sure the SIM Card is inseted correctly, In your device if you're not getting a signal at all, make sure your card is in the right direction. While NanoSIM to MicroSIM adaptors usually work, some adapters may get stuck in the SIM slot or cause damage to the motherboard. We recommend that you get a new MicroSIM card for your device – they are usually free or very inexpensive from your mobile operator.
If you're connected, while 2G and 3G networks are usually available, LTE connectivity can often be weaker depending on your area. Make sure that your SIM card's contacts are clean, and if you're using an adapter, it must not move around once placed on the SIM tray.
Confirm APN settings with your network provider to avoid no network/low network issues.

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 Author| Post time 2016-11-5 18:19:34 | Show all posts
15.I can't get a signal
Most signal errors have something to do with your SIM card or network coverage.
Make sure the SIM Card is inseted correctly, In your device if you're not getting a signal at all, make sure your card is in the right direction. While NanoSIM to MicroSIM adaptors usually work, some adapters may get stuck in the SIM slot or cause damage to the motherboard. We recommend that you get a new MicroSIM card for your device – they are usually free or very inexpensive from your mobile operator.
If you're connected, while 2G and 3G networks are usually available, LTE connectivity can often be weaker depending on your area. Make sure that your SIM card's contacts are clean, and if you're using an adapter, it must not move around once placed on the SIM tray.
Confirm APN settings with your network provider to avoid no network/low network issues.

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 Author| Post time 2016-11-5 18:19:34 | Show all posts
15.I can't get a signal
Most signal errors have something to do with your SIM card or network coverage.
Make sure the SIM Card is inseted correctly, In your device if you're not getting a signal at all, make sure your card is in the right direction. While NanoSIM to MicroSIM adaptors usually work, some adapters may get stuck in the SIM slot or cause damage to the motherboard. We recommend that you get a new MicroSIM card for your device – they are usually free or very inexpensive from your mobile operator.
If you're connected, while 2G and 3G networks are usually available, LTE connectivity can often be weaker depending on your area. Make sure that your SIM card's contacts are clean, and if you're using an adapter, it must not move around once placed on the SIM tray.
Confirm APN settings with your network provider to avoid no network/low network issues.

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 Author| Post time 2016-11-5 18:19:35 | Show all posts
15.I can't get a signal
Most signal errors have something to do with your SIM card or network coverage.
Make sure the SIM Card is inseted correctly, In your device if you're not getting a signal at all, make sure your card is in the right direction. While NanoSIM to MicroSIM adaptors usually work, some adapters may get stuck in the SIM slot or cause damage to the motherboard. We recommend that you get a new MicroSIM card for your device – they are usually free or very inexpensive from your mobile operator.
If you're connected, while 2G and 3G networks are usually available, LTE connectivity can often be weaker depending on your area. Make sure that your SIM card's contacts are clean, and if you're using an adapter, it must not move around once placed on the SIM tray.
Confirm APN settings with your network provider to avoid no network/low network issues.

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