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Author: Caroline

[Consulting] Frequently asked questions

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 Author| Post time 2016-9-7 14:41:32 | Show all posts
10. Set a ringtone.

a. Add your favorite song as a ringtone, you can go to the  File Manager of your phone, and then go to the file named Ringtones, you can add the song you prefer to this file. And then you go to  Settings——》 Sound&notification     and push the button besides the general , and lastly go to Phone Ringtone , you will see the song you added is right in the list.

b. Set a particular ringtone for some special people, you can set the ringtone as doing the following steps:
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 Author| Post time 2016-11-5 18:28:10 | Show all posts
Edited by Caroline at 2016-11-5 18:29

11.My device's battery drains very quickly
Clear any unused applications that are running in the background.
Check if your device software is up to date. Please note that the latest Android system version with high performance and advanced features, it may not have with same battery backup compared to old versions, but it will be optimized for future updates (battery backup may differ based on usage)

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 Author| Post time 2016-11-5 18:28:39 | Show all posts
12.I'm not getting an internet connection from my second SIM card
Please note that if you have two SIM cards inserted in your device, only one will connect to a 3G/4G network. The other SIM card will only be able to make phone calls and send and receive text messages. If the SIM card cannot be detected, please try switching the SIM card from SIM slot 1 to SIM slot 2. Please configure the APN setting with the network provider or try a different SIM card.

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 Author| Post time 2016-11-5 18:30:04 | Show all posts
13.My charger doesn't work and my device won't charge properly
Please make sure the charger/cable is properly connected to the outlet and the device. Try a different charger/cable or power source if possible. If the issue persists, please contact our support team.
Please note that long term use of a third-party charger may damage the device and could void your warranty.

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 Author| Post time 2016-11-5 18:32:23 | Show all posts
14.My fingerprint scanner isn't working and doesn't respond when touched
Please register all sides of your finger while adding your fingerprint. Make sure there is no liquid or other material between the sensor and finger when trying to unlock the device. Wipe the scanner with a clean cloth regularly.
Try pressing firmly and, if that doesn’t work, try pressing very lightly. Press the power button for 10-15 seconds to restart the device. Try the fingerprint scanner again when your phone turns back on.
Make sure your device is up-to-date. Delete all the fingerprints and register them again.

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 Author| Post time 2016-11-5 18:32:50 | Show all posts
15.Where do I find a manual?
Common manual: https://1drv.ms/b/s!AuHR1GdiQ1b2gVvREkupitro-F46   There is no detailed manual presently. Please go through the settings and the pull-down toggle and then you'll know what you can do with your phone.
If there is specific question, please feel free to ask me through email.

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 Author| Post time 2016-11-5 18:33:11 | Show all posts
16.How do I locate my IMEI number?
Please input:*#06# on dialing interface.

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 Author| Post time 2016-11-5 18:33:41 | Show all posts
17.People cannot hear me during calls
Please make sure that your main microphone is not blocked by dust particles.
Confirm whether your device’s software is up-to-date.
If you have the same issue with third-party applications, try using another SIM card.

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 Author| Post time 2016-11-5 18:33:58 | Show all posts
18.My device experiences random reboots
Confirm whether the issue is related with a specific application. If you are experiencing problems with a single app, uninstall and reinstall that app.
Make sure that your device is up-to-date. If the issue persists, please back up your device and perform a hard reset.

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 Author| Post time 2016-11-5 18:34:31 | Show all posts
19.How do I backup data before remote sessions?

You may sync your Google account to backup Apps data, wifi settings, pictures and contacts. Also, be sure to have "auto sync" and "backup data" enabled in your settings. For music, video or other files please copy the files to either a computer or a hard drive via the USB cable.
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