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[Consulting] Frequently asked questions

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 Author| Post time 2016-11-5 18:34:51 | Show all posts
20.Is it normal for my device to overheat while watching movies or playing games?

Device may produce varying levels of heat depending on usage.
We have seen temperatures soar while running games and third party applications running in the background. However, we assure you that our devices and hardware have been tested for quality; so rest assured friends, there is nothing to worry about.
Please contact customer support if you have any questions or need help.

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 Author| Post time 2016-11-5 18:35:31 | Show all posts
21.I can't get a signal

Most signal errors have something to do with your SIM card or network coverage.
Make sure the SIM Card is inseted correctly, In your device if you're not getting a signal at all, make sure your card is in the right direction. While NanoSIM to MicroSIM adaptors usually work, some adapters may get stuck in the SIM slot or cause damage to the motherboard. We recommend that you get a new MicroSIM card for your device – they are usually free or very inexpensive from your mobile operator.
If you're connected, while 2G and 3G networks are usually available, LTE connectivity can often be weaker depending on your area. Make sure that your SIM card's contacts are clean, and if you're using an adapter, it must not move around once placed on the SIM tray.
Confirm APN settings with your network provider to avoid no network/low network issues.
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